State Farm® Insurance Agent Chuck Miramon

"I was a customer of this State Farm location until I experienced an extremely unprofessional situation with owner Chuck Miramon.

I called the office and left a message with Barbara to have Chuck call me back. After a few days of not hearing back, I called again. Barbara answered the phone. I mentioned that I had left a message with her earlier in the week for Chuck to call me back, but I had not heard from him. I asked if he was in the office, and she said no. She then said that he'd call me ‘once he got down to my name on his list’.

I asked if he would be in the office this week. She said that she wasn’t sure if he was in the office this week. I asked if she worked in the same office as him, and she said yes. I then asked if she had seen him this week. That’s when she immediately hung up on me. I was shocked!

I called right back, no one answered, and my call went directly to voicemail. I left a message for Barbara about her just hanging up on me.

Within a few minutes, Barbara called me back. She apologized and said that she thought I was another person who had been calling Chuck all week. She then asked, ‘What can I help you with?’ I said I’d like Chuck to call me.

Chuck called me back within a couple of minutes. He started the conversation as if nothing had happened and did not mention anything about how I was just treated by Barbara. He proceeded as if nothing inappropriate or disturbing had happened. That’s when I said, ‘Chuck, what’s going on? Why are you not calling me back, and why did Barbara just hang up on me?’ He said, ‘Oh, she thought you were someone else.’ I mentioned to him that it might be helpful if your employees find out who they are talking to and know who your customers are instead of assuming it’s someone else. He disregarded what I said and, in an irritated tone, said, ‘What is it I can help you with?’ I asked if he received the phone message I left with Barbara a few days ago. He said no and continued with, ‘I don’t think this is a fit for us to do business together.’ He then went on to say that Barbara apologized to me “10 times” (which she did not, and was an extreme exaggeration).

He then said to me, ‘You know what? You are so self-righteous! We apologized to you 10 times.’ He then continued to criticize me for the situation, treating me as if I were the problem and he and Barbara were the victims. I simply said, “Goodbye, Chuck,” and immediately ended the conversation with him.
This situation could have been handled by the owner in a much more professional manner: by addressing my concerns, personally apologizing for the behavior of his employee, and assuring me that he would take care of the situation so it wouldn’t happen again. Unfortunately, that’s not what happened. Instead, I was met with dismissive and confrontational behavior, along with personal criticism, as though I were the problem rather than a customer who had been treated poorly. That kind of response from the owner is especially disappointing and may help explain why his employees treat customers the way they do. Needless to say, I have taken my business elsewhere!

This office lacks decency, common courtesy, and any basic understanding of customer service and simply fails to appreciate its customers. I would highly recommend finding a more professional and respectful insurance agency to do business with."

"Always friendly and helpful!"

"FANTASTIC"

"Courtney, receptionist, multi-tasks and inspires me every time I go in or call on the phone with a problem…
She is a terrific representative for an insurance company…
State Farm and Chuck Miramon, home run with her!!!
Mike Delahoussaye"

"Courtney has been Super helpful."

"MARVELOUS"

"I’m always met a smile and common courtesy when I enter the office. I don’t know what happened to that other lady with Courtney but she’s always been extremely knowledgeable and courteous and friendly when I’ve been their. I would highly recommend this office to anyone!!!!!"

"Always friendly and helpful."

"Great prices for the quality of your coverage, hassle free and I never wory about my insurance or coverage."

"Every single person in this agency has always treated me with the upmost respect and kindness. Whenever I walk into the office I am greeted with a smile. They all look for the best policy for me and do not try to sell me on additional coverage that is not needed. I am so glad that Courtney, Michelle, and Stacy are there to meet my insurance needs and answer all of my questions! By far the BEST insurance company!!! No complaints!!!"

"State Farm is an amazing insurance company and I would definitely recommend getting it but not at this particular location. The representative, Courtney, should not be in a customer service position. Extremely unfriendly and not helpful. So go with State Farm but I'd advise against this particular branch."